REFUND POLICY

If you are dissatisfied with the quality of the flowers you received, we kindly ask that you contact us for a review within 72hrs from the time of purchase. A photograph of the flowers is requested in order for us to review the quality issue. A response to quality issues are usually given within 24 hours of receiving the photo.

In the case of non-delivery, we require notification within 72 hours of the order being sent. We will however always look at things on a
case-by-case basis and in that instance a redelivery or refund may be offered. Please contact us about your non-delivery.

Refunds are processed within 3-5 business days of the customer being notified of their request for full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their payment method.

– Updated June, 2021

The Flower Guys are your local Sutherland Shire florist located in Taren Point. We deliver flowers to the Sutherland Shire and St George area.

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